Terms of Trade


Shipping and Returns Policies


All stock will be delivered within 1 to 5 working days. You will be notified if any item you order is out of stock and approximate delivery time. Deliveries can only be made to physical addresses in New Zealand.


When you place an order with fleck.co.nz your information is transmitted over a secure server. All information is encrypted before it is transmitted using SSL technology. Once your credit card is processed we do not retain your credit card number, an added measure of security for your credit information. All credit card data is secured by Stripe.


All items listed are in New Zealand dollars. Fleck mineral water is only available in New Zealand.


We will not sell, trade, rent, or give individually identifying information to third parties without your permission and will not disclose it unless required by law. Fleck.co.nz uses the personal information collected from you in the order process to help us deliver your order, to contact you about your order if we have questions, and to improve our site to serve you better.


We regret we are unable to exchange items, or accept returns for reasons other than if they are damaged or faulty. Choose carefully as we do not refund or exchange if you change your mind. If the goods are faulty we will meet our obligations under the Consumer Guarantees Act. You will not be charged any additional shipping or handling fees for replacement.

Voucher Terms & Conditions


Any 3rd party vouchers issued with the online purchase of Fleck mineral water can only be redeemed on purchases of food and wine at the hospitality business that originally issued the voucher.

Vouchers are subject to the specific terms and conditions of the hospitality business that issued the voucher. This includes the expiry date of the voucher and any limitations on its use.

Vouchers may only be redeemed once. They should be kept secure as no responsibility is accepted if a voucher is copied, lost, stolen, damaged or destroyed and no replacement will be provided in these circumstances.

Vouchers cannot be converted to cash and change will not be given when they are used for a purchase.

The voucher program has been introduced in the wake of Covid-19 and may be discontinued without notice at any time.